In the rare circumstance of a booking not getting confirmed for an Offer/ Deal for any reason whatsoever, we will process the refund of the booking amount paid by the User and intimate the User about the same. We are not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of Thefreedeals.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws. It is clarified that in cases of cancellation of the event by the Host/ Merchant or any third party, John Milan Innovations Pvt Ltd shall not be held liable or responsible in any manner whatsoever for any losses, claims, liabilities, damages, etc., to anyone

CANCELLATION POLICY AND CANCELLATION FEES
Except with the prior registration with John Milan Innovations Pvt Ltd as B2B agents, priority partner or a merchant, and explicit permission of John Milan Innovations Pvt Ltd to use the Website, all merchants/ agents or aggregators are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, John Milan Innovations Pvt Ltd reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such merchants/ agents and also to withhold payments or any refunds thereto. John Milan Innovations Pvt Ltd shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such merchants. The liability in case of such cancellations shall be solely borne by such merchants.

All discounts and offers mentioned on the Website or the mobile application are applicable only to the User(s) of John Milan Innovations Pvt Ltd for legitimate bookings for the respective offers/ deals.

Cancellation Fees shall mean and refer to the fees that shall be charged by John Milan Innovations Pvt Ltd from the User on a percentage basis to be calculated at the sole discretion of John Milan Innovations Pvt Ltd on the total MRP value excluding taxes which shall be applicable only in cases the User cancels the transaction/ voucher for the services purchased from the Merchant on the John Milan Innovations Pvt Ltd Platform which shall be deducted invariably from the User’s NB Wallet/ User’s NB Credits, if any, or the amount paid by the User for the transaction, as the case may be, and the same shall be solely retained by Thefreedeals

Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, debit card, wallet, etc.) from which payment was made for that booking. Booking(s) made by the User through John Milan Innovations Pvt Ltd are subject to the applicable cancellation policy given in the Terms of Use here in below.